All articles Topic

Operations

Articles on business and growth operations — the systems, process and reporting behind teams that execute predictably. By Nikhil Rai.

Operations

The Sales-to-Success Handoff: Where Deals Go Cold

A deal closes and the context that won it usually stays in the closing rep's head. What actually has to transfer to delivery, and how to build a handoff that carries it.

7 min read Read article Operations

Sales Pipeline Management: A System for Predictable Revenue

A pipeline is a forecast you can act on or a fiction that makes everyone feel busy. How to run stages by buyer action, keep it honest, and forecast on velocity, not vanity.

8 min read Read article Growth Operations: The System That Makes Growth Repeatable Operations

Growth Operations: The System That Makes Growth Repeatable

Marketing and sales create motion; growth operations makes it repeatable. What growth ops is, why it's the function nobody owns, and how to build it.

8 min read Read article Signs Your Operations Are Broken (and How to Fix Them) Operations

Signs Your Operations Are Broken (and How to Fix Them)

Broken operations rarely announce themselves — they show up as heroics, dropped balls and slow decisions. The signs to watch for, and how to fix the causes.

7 min read Read article Good Operations Is Invisible Operations

Good Operations Is Invisible

You notice operations only when they're bad. The processes, ownership and reporting that let a team execute calmly and predictably.

5 min read Read article