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Operations

Articles on business and growth operations, the systems, process and reporting behind teams that execute predictably. By Nikhil Rai.

Meeting Cadence: How Many Recurring Meetings Is Too Many Operations

Meeting Cadence: How Many Recurring Meetings Is Too Many

Recurring meetings accumulate the same way unused tools do, added to fix a gap, never removed once it closes. A meeting earns its slot only with a genuine decision, the right attendees and a cadence matching real change, and the calendar deserves the same audit rigor as a tool stack.

6 min read Read article Revenue Operations vs. Growth Operations: What's the Difference Operations

Revenue Operations vs. Growth Operations: What's the Difference

Revenue operations and growth operations both exist to make revenue predictable, which is why the terms blur together. The four pillars of RevOps, a side-by-side comparison of scope and ownership, and which one a growing company actually needs to build first.

7 min read Read article Process Improvement: A Framework That Actually Survives Contact With a Real Team Operations

Process Improvement: A Framework That Actually Survives Contact With a Real Team

Every process improvement effort starts with a whiteboard and a swimlane diagram, then the process runs exactly like it did before. Mapping a process and improving one are different jobs. A practical framework for finding the real bottleneck, piloting a fix with a real team, and building the review cadence that keeps it from reverting.

11 min read Read article Sales Enablement: What It Actually Is (and Where Most Teams Get It Wrong) Operations

Sales Enablement: What It Actually Is (and Where Most Teams Get It Wrong)

Sales enablement gets bought like a tools decision and fails like a content decision. What the discipline actually requires to work, what the tools, platforms, training and manager role each really cover, and how to tell if it's working beyond login counts.

12 min read Read article The Ops Stack Audit: When to Add a Tool (and When to Kill One) Operations

The Ops Stack Audit: When to Add a Tool (and When to Kill One)

Tool stacks grow by addition and almost never by subtraction. A simple audit for deciding what earns its subscription, what's redundant, and when adding a new tool is actually the wrong fix.

5 min read Read article The Weekly Ops Review: What to Actually Look At Operations

The Weekly Ops Review: What to Actually Look At

Everyone reads their update out loud and nothing changes after. The four things worth checking every week, and how to make the review actually earn its slot.

5 min read Read article Churn Analysis: Finding the Real Reason Customers Leave Operations

Churn Analysis: Finding the Real Reason Customers Leave

Too expensive is rarely the real reason. How to run a churn analysis that finds the actual pattern behind why customers leave, instead of a list of excuses.

6 min read Read article Customer Onboarding: The First 90 Days Operations

Customer Onboarding: The First 90 Days

Churn is usually decided in the first 90 days, not at renewal. How to build an onboarding system that gets customers to value fast.

6 min read Read article The Sales-to-Success Handoff: Where Deals Go Cold Operations

The Sales-to-Success Handoff: Where Deals Go Cold

A deal closes and the context that won it usually stays in the closing rep's head. What actually has to transfer to delivery, and how to build a handoff that carries it.

7 min read Read article Sales Pipeline Management: A System for Predictable Revenue Operations

Sales Pipeline Management: A System for Predictable Revenue

A pipeline is a forecast you can act on or a fiction that makes everyone feel busy. How to run stages by buyer action, keep it honest, and forecast on velocity, not vanity.

8 min read Read article Growth Operations: Meaning, Definition & How to Build It Operations

Growth Operations: Meaning, Definition & How to Build It

Marketing and sales create motion; growth operations makes it repeatable. What growth ops is, why it's the function nobody owns, and how to build it.

8 min read Read article Signs Your Operations Are Broken (and How to Fix Them) Operations

Signs Your Operations Are Broken (and How to Fix Them)

Broken operations rarely announce themselves, they show up as heroics, dropped balls and slow decisions. The signs to watch for, and how to fix the causes.

7 min read Read article Good Operations Is Invisible Operations

Good Operations Is Invisible

You notice operations only when they're bad. The processes, ownership and reporting that let a team execute calmly and predictably.

5 min read Read article